Citizen charter

CITIZEN'S / CLIENT'S CHARTER

CENTRAL SILK BOARD
Ministry of Textile, Govt.of India
CENTRAL SILK BOARD COMPLEX, B.T.M.LAYOUT
MADIWALA, HOSUR MAIN ROAD
BANGALORE-560 068

:  ms AT csb.gov.in
: http://www.csb.gov.in/

December, 2011

II.   VISION

• See India emerge as the leader in the world market for silk.

III.  MISSION

• Make continuous efforts in Research and Development and Technology Transfer
• To create greater opportunities for gainful employment and improved levels of income in sericulture through spread of scientific sericulture practices
• To improve productivity in all stages of silk production
• Strengthen levels of efficiency through a commitment to quality

        Mandate

• Promoting the development of Silk Industry by such measures as it thinks fit.
• To create greater opportunities for gainful employment and improved levels of income in sericulture through spread of scientific sericulture practices
• Undertaking ,assisting or encouraging scientific, technological and economic research.
• Devising means for improved methods of mulberry cultivation, silkworm rearing ,developing and distribution of healthy silkworm seeds, improved methods of silk reeling and spinning of the cocoons and silk-waste, improving the quality and production of raw silk, if necessary by making it compulsory, for all the raw silk to be marketed ,only after the same has been tested and graded in properly quipped raw Silk Testing and Conditioning Houses.
• Improving the marketing of raw silk.
• The collection of statistics .
• See India emerge as the leader in the world market for silk.
• To advise the Central Government on all matters relating to the development of silk industry including import and export of raw silk.
• To prepare and furnish such other reports relating to the silk industry as may be required by the Central Government from time to time.

IV.   SERVICE STANDARDS

V.  GRIEVANCE REDRESS MECHANISM/ PUBLIC INFORMATION CELL

The Central Silk Board (CSB) has setup an “Information Centre” at its headquarters at Bangalore to facilitate computerized public interface aimed at dissemination of information to the public on the services and activities of Central Silk Board. The “Information Centre” provides information on major activities of Central Silk Board, its organizational setup, services offered by the Board, technological advancement in sericulture and silk industry, prices of silk commodities, sericulture production data, silk export, import statistics, schemes/projects implemented by the Board either directly or through the Department of Sericulture, NGOs, training imparted by various CSB units, literatures, periodical publications, books, sericulture films available for sale, facilities provided by the Board on quality testing, certification, seed supply etc., to farmers, reelers, weavers, NGOs, quality clubs and other interested public. The “Information Centre” is equipped with KIOSK ,computer, printed materials like pamphlets, brochures, leaf lets, CDs, VCDs, audio cassettes, display boards etc..

Ministry of Agriculture, Govt. of India has launched “Kisan Call Centres” throughout the Country by a network of call centres, which enable the farmers to get on the demand expert advice through a toll free number 1551. Central Silk Board has integrated “CSB Information Centre” to the “Kisan Call Centre” to provide sericulture related information to the general public as well as stake holders of silk industry. Govt. of India has identified Central Silk Board (CSB) as level II experts of this “Kisan Call Centre” network.

The role & scope of the Information Centre has been broadened consequent upon enactment of the Right to Information Act, 2005. The Central Silk Board has designated as many as 38 Central Public Information Officers (CPIOs) and 215 Assistant Public Information Officers (APIOs) in the Central Silk Board Head quarters and its subordinate units to provide information to the Public as per the provisions of the Right to Information Act, 2005. The Public Information Cell receives application from the applicants and send it to the concerned Central Public Information Officer for processing and furnish reply to the applicant as per the provisions laid down under the Right to Information Act, 2005.

The Clients/ Citizen can approach the following authorities for help/ grievance redressal

CSB R & D Institutes:
The Director, Central Sericultural Research & Training Institute, Central Silk Board, Ministry of Textiles, Govt. of . India, Srirampura, Manandavadi Road, MYSORE - 570 008,   KARNATAKA, INDIA. +91 821 2362757 +91 821 2362440 director AT csrtimys.res.in csrtimys AT csb.gov.in +91 821 2362845 http://www.csrtimys.res.in	The Director, Central Sericultural Research & Training Institute, Central Silk Board, Ministry of Textiles, Govt. of . India, BERHAMPORE - 742 101, WEST BENGAL, INDIA. +91 3482 253962-4 +91 3482 253967 director AT csrtiber.res.in csrtiber AT csb.gov.in +91 3482 251233 http://www.csrtiber.res.in
The Director, Central Sericultural Research & Training Institute, Central Silk Board, Ministry of Textiles, Govt. of . India, Galander, National Highway - 1A, PAMPORE - 192 121, JAMMU & KASHMIR,  INDIA. +91 1933 222839 +91 1933 223176 csrtippr AT bsnl.in csrtipam AT csb.gov.in +91 1933 223579 +91 194 2476763 http://www.csrtipam.res.in	The Director, Central Muga Eri Research & Training Institute, Central Silk Board, Ministry of Textiles, Govt. of India, P.O. Ladoigarh Charali, JORHAT - 785 700. ASSAM, INDIA. +91 376 2335513 +91 376 2335528 cmerti AT rediffmail.com cmertilad AT csb.gov.in +91 376 2335124 http://www.cmerti.res.in
The Director, Central Tasar Research and Training Institute Central Silk Board, Ministry of Textiles, Govt. of . India, Piska Nagri,  RANCHI - 835 303 JHARKAND,  INDIA. +91 651 2910239 +91 651 2910240 director AT ctrtiranchi.co.in ctrtiran AT csb.gov.in +91 651 2775629 http://www.ctrtiranchi.co.in	The Director, Central Silk Technological Research Institute, Ministry of Textiles,  Govt. of India B.T. M. Layout, Madiwala BANGALORE - 560 068 KARNATAKA, INDIA. +91 80 26688831 +91 80 26282190 cstriban AT csb.gov.in +91 80 26680435 http://www.cstri.res.in
The Director, Central Sericultural Germplasm Resources Centre Ministry of Textiles, Govt. of India Post Box No. 44, Thally Road, HOSUR - 635 019, TAMILNADU,  INDIA. +91 4344 221148-9 +91 4344 222013 csgrchosur AT gmail.com csgrchos AT csb.gov.in +91 4344 220520 http://www.silkgermplasm.com	The Director, Seribiotech Research Laboratory Ministry of Textiles, Govt. of India Carmelram Post, Kodathi BANGALORE - 560 035. KARNATAKA,  INDIA. +91 80 28439597 +91 80 55379565 sbrl93 AT vsnl.com sbrlban AT csb.gov.in +91 80 28439597
The Director, National Silkworm Seed Organisation Central Silk Board, Ministry of Textiles,  Govt. of India CSB Complex, B.T. M. Layout, Madivala BANGALORE - 560 068,  KARNATAKA,  INDIA. +91 80 26683251 +91 80 26282400 nssoban AT csb.gov.in +91 80 26680387	Scientist-D,  Silkworm Seed Technology Laboratory Ministry of Textiles, Govt. of India Carmelram Post, Kodathi BANGALORE- 560 035. KARNATAKA, INDIA. +91 80 28440492 +91 80 28439598 sstlbng AT yahoo.com sstlban AT csb.gov.in +91 80 28440494
Scientist-D, Basic Tasar Silkworm Seed Organization (BTSSO), Central Silk Board,  Satyam Commerical Complex,  I-Floor, Link Road, P.B.No. 15, Bilaspur-495001,  Chhattisgarh. +91 7752 237265 +91 7752 220126 btssobsp AT airtelmail.in  btssobil AT csb.gov.in +91 7752 233748	Scientist-D, Muga Silkworm Seed Organization (MSSO), Central Silk Board, Banphool Nagar Path, Basistha Road, Near Housefed, P.O. Assam Sachivalaya, Guwahati–781 006, Assam. +91 361 2229774 +91 361 2229707 msdp2004 AT gmail.com mssoguw AT csb.gov.in +91 361 2229708
CSB Regional Offices:
Joint Secretary (Tech), Regional Office of the Central Silk Board, 342-347, II Floor, A-Wing,  August Kranthi Bhavan,  Bhikaji Cama Place, NEW DELHI - 110066, INDIA. +91 11 26107316 +91 11 26108316 +91 9999800608 +91 11 26176177 jstrond AT bol.net.in  rond AT csb.gov.in	Deputy Director (Insp.), Regional Office of the Central Silk Board, No.16, Mittal Chambers, Nariman Point, MUMBAI - 400021, Maharashtra, INDIA. +91 22 22020326 +91 22 25306390 +91 9867238478 +91 22 22020329  csbro_mum AT yahoo.com romum AT csb.gov.in
Joint Secretary(Tech), Regional Office of the Central Silk Board, I Floor, No.15, Ghariahat Road (South), Dhakuria, KOLKATTA - 700031, West Bengal, INDIA +91 33 24730912 +91 33 26797269 +91 9434303839 +91 33 24735090 rocsbkol AT dataone.in rokol AT csb.gov.in	Deputy Secretary(Tech), Regional Office, Central Silk Board, No.28/22, K.K.Salai, Kaveri Rangan Nagar, Saligramam, CHENNAI-600093, Tamilnadu. +91 44 23760107 +91 44 23760108 +91 9884960315 +91 44 23760106 rdocsb AT dataone.in roche AT csb.gov.in
Joint Secretary (Tech), Regional Office, Central Silk Board, Banphool Nagar Path, [Near Wireless] Baristha Road, P.O. Dispur, GUWAHATI – 781006, Kamrup, Assam, +91 361 2229707 +91 361 2229774 +91 9435045201 +91 361-2229708 csbghy AT hotmail.com roguw AT csb.gov.in	Deputy Secretary(Tech), Regional Office, Central Silk Board, Prasashan Nagar, Near New Water Tank, Road No.72, Film Nagar Post Office, Jubilee Hills,  HYDERABAD-500096, Andhra Pradesh. +91 40 23554447  +91 9778980800 +91 40 23541293 rdocsb AT yahoo.com rohyd AT csb.gov.in
Deputy Secretary(Tech), Regional Office, Central Silk Board,   Vikasdeep, 5th Floor, No.22 Station Road,  LUCKNOW – 226001, Uttar Pradesh. +91 522 2635123  +91 9452243291 +91 522 2635123 csbrdokol AT rediffmail.com roluc AT csb.gov.in	Deputy Secretary(Tech), Regional Office, Central Silk Board, 18, Satyanagar,  P.O.Saheed Nagar,   BHUBANESHWAR - 751007, Orissa, INDIA +91 674 2570053  +91 9435045201 +91 674 2572705 csbbbsr AT gmail.com robhu AT csb.gov.in
Officer i/c, Regional office of the Central Silk Board H.No.12, Sector-1, Nanaknagar, JAMMU - 180004, Jammu & Kashmir. +91 191 2433882 +91 191 2436597 rocsbjam2009 AT rediffmail.com rojam AT csb.gov.in +91 191 2433882	Asst. Secretary (Tech), Regional Office, Central Silk Board, C/O Office of the Director (Handloom & Sericulture), Dept. of Industries, Vikas Sachivalaya,  PATNA – 800015, Bihar. +91 612 263572 +91 612 263259 ropat AT csb.gov.in +91 612 263572
CSB Head Office & SMOI:
Smt. K. N. Meenakshi, Jt. Director (Admn) / Grievance Officer Central Silk Board, CSB Complex, BTM Layout, Madiwala, BANGALORE-560068, Karnataka. +91 80 26282620 law AT csb.gov.in +91 80 26681511	Silk Mark Organization of India (SMOI), Central Silk Board, CSB Complex, BTM Layout, Madiwala, BANGALORE-560068, Karnataka. +91 80 26680841 +91 80 26282209 silkmark AT silkmarkindia.com ced AT csb.gov.in +91 80 26681511 http://www.silkmarkindia.com

In the event of non-fulfillment, the  Member Secretary, Central Silk Board may be approached.

VI.    STAKEHOLDERS/ CLIENTS:

• Departments concerned with sericulture development in all States of the Country
• Non-Government Organizations (NGOs)
• Farmers practicing sericulture
• Silk Reelers
• Silk Spinners
• Private Silkworm Seed Producers
• Exporters
• Entrepreneurs interested in taking up-

•    Cocoon growing
•    Silk reeling/spinning
•    Silkworm seed production
•    Manufacturers of chemicals and bio-pesticides for controlling pests and diseases of silkworms and its food plants.

VII.   RESPONSIBILITY CENTERS:

Main Research Institutes and nested units:

• Three Central Sericultural Research and Training Institutes (CSR&TIs) at Mysore (Karnataka), Berhampore (West Bengal), and Pampore (Jammu & Kashmir)
• Central Tasar Research and Training Institute, Ranchi (Jharkhand)
• Central Sericultural Germplasm Resources Centre, Hosur (Tamil Nadu)
• Silkworm Seed Technology Laboratory, Bangalore (Karnataka)
• Seri-biotech Research Laboratory, Bangalore (Karnataka)
• Central Muga Eri Research and Training Institute, Lahdoigarh ( Assam )
• 10 Regional Research Stations for Mulberry, 8 for Tasar, 1 for Muga and 2 for Eri  at various locations in the Country.
• 44 Research Extension Centres for Mulberry, 13 for Tasar, 3 for Muga and 2 for Eri, 1 Satellite Silkworm Breeding Station at Coonoor(TN) and 18 Sub-RECs for Mulberry and 1 Sub- REC for Muga.

Basic and Commercial Silkworm Seed Support:

The National Silkworm Seed Organisation (NSSO), Bangalore (Karnataka) has a network of 2 Zonal Silkworm Seed Organisation (ZSSOs) at Malda (WB) and Dehradun (Uttaranchal), 20 Silkworm Seed Production Centres including one P1 bivoltine grainage at K.R. Nagar, 20 Basic Seed Farms including one Center for Sericulture Development at Ramgiri, 3 Seed Cocoon Procurement Centres, one chawki rearing center at K.P.Doddi, 32 Sericulture Service Centres, 31 Sericulture Service Units & 3 Cold storage plants are located at various places in the country.

• The Basic Seed Farms (BSFs) supply parent seed to the Departments of Sericulture in various States on their request. The commercial silkworm seed produced by NSSO supplements the production by States.
• The Basic Tasar Silkworm Seed Organization (BTSSO), Bilaspur support basic Seed multiplication, and production of these races through 21 BSMTCs located at various locations in the country and also one Central Tasar Silkworm Seed Station (CTSSS) at Kargi Kota, Chattisgarh and 1 Field Unit at Pallahara (Orissa)   
• The Muga Silkworm Seed Organization (MSSO), Guwahati support basic Seed multiplication, and production of these races through 8  P4/P3 units and one Muga SSPC at Kaliabari, Boko. 
• The Eri Silkworm Seed Organisation (ESSO) at Guwahati demonstrates organized production methods through 5 Eri Silkworm Seed Production Centers (SSPCs) located at Azara(Assam), Dehradun(Uttarakhand), Hosur(TN), Shadnagar & Peddapuram (AP).

Post-Cocoon Support and Eco-testing:

The Central Silk Technological Research Institute (CSTRI), at Bangalore provides research and extension support in the post-cocoon areas with the support of -

• 1 Zonal Office at Bilaspur provides post cocoon support to the entrepreneurs
• 1 Regional Silk Technological Research Station (RSTRS) at Guwahati
• 6 Silk Conditioning and Testing Houses at Bangalore, Dharmavaram, Kanchipuram, Malda, Jammu and Srinagar are equipped for testing raw silk for quality based on standard parameters.
• 1 Textile Testing Laboratory at Varanasi for testing eco-friendliness of dyes used.
• 2 Raw Silk Testing Centers at Siddlaghatta and Kollegal (both in KAR)
• 9 Demonstration cum Technical Service Centres (DCTSCs) one each in West Bengal, Bihar, Maharashtra, Orissa, Uttarakhand, Tamilnadu, Andhra Pradesh, Jammu & Kashmir, Karnataka and 2 Cocoon Testing Centers at Ramanagaram (KAR) and Coimbatore(TN) are functioning to provide technical and training support to the local reeling and spinning industry.

Co-ordination and Market Support:

In order to co-ordinate the sericulture development programmes in different states, the Central Silk Board has established 10 Regional Officers at New Delhi, Mumbai, Kolkatta, Jammu, Hyderabad, Chennai, Bhubaneshwar, Guwahati, Lucknow and Patna.  These units maintain a close liaison with the State Sericulture Departments, field units and CSB field functionaries to co-ordinate transfer of technology. Regional Offices are also convenors of State Level Sericulture Co-ordination Committee meetings constituted by the Central Silk Board.

In order to ensure economic and fair price to the primary Vanya cocoon growers, the Central Silk Board has established a Tasar Raw Material Bank (TRMB) at Chaibasa (Jharkhand) along with 4 Sub-Depots at Raigarh (Chhattisgarh), Bhagalpur (Bihar), Warrangal (AP) and Bhandara (Maharashtra). Similarly for Muga cocoons, a Muga Raw Material Bank (MRMB) was established at Sivasagar in Assam, with 3 Sub-Depots at Dhakuakhana, Sualkuchi (Assam) and at Coochbehar in West Bengal.

For the sustained development of Ericulture and to safeguard the interest of poor farmers in the new areas, CSB has established an Eri Raw Material Bank (ERMB) at RO, Hyderabad with 2 cocoon procurement Centers at Hyderabad and Rampachodavaram in Andhra Pradesh.

VIII.   INDICATIVE  EXPECTATIONS  FROM  SERVICE  RECIPIENTS

• Information on subsidy on Centrally sponsored Schemes,
• Availability of Silkworm Seed, planting material
• Details of improved Mulberry varieties, Silkworm seed, improved technology packages,
• Details of the disinfectant manufacturers, machinery manufacturers, availability of spare parts etc.
• Prices of cocoons, Raw silk and silk commodities

IX.     REVIEW OF THE CHARTER:

In order to implement, monitor and review the Citizen’s Charter, CSB has a Review Committee headed by the Member Secretary, Central Silk Board.  The Committee will review the Citizen’s Charter on annual basis along with Right to Information Act.